CRM Solutions
Delight Customers & Unlock Business Growth
We revolutionize customer engagement by providing 360° customer insights, AI-based sales optimization, and exceptional service, creating a comprehensive and satisfying experience for your customers.
Do any of the following statements describe your current CRM situation?
Our CRM system is really antiquated and lacks modern features.
We don't touch the system because we're afraid we'll break it.
The system is non-intuitive and our team won't use it.
It takes a long time to train new users on the system.
We've created manual workarounds for functionality gaps.
The system doesn't help us make faster or better business decisions.
Our CRM system is no longer supported by the vendor.
It costs a lot of money just to keep the lights on.
Modern CRM Solutions That Drive Efficiency
Many of our clients say that their current CRM systems don't really work for their business. Although these systems may log numerous transactions, the real work is happening outside the system (e.g., phone calls, emails, Excel, or just jotting things down on paper). Our goal is to fix that. We take a holistic approach to CRM solution design that focuses on enhancing both the aesthetic and functional aspects of the system to modernize, refresh, and optimize user experiences so that your CRM system plays an active role in improving customer relations.
Harness the power of modern AI technology to streamline processes, get insights quickly, and react faster.
Delight users with an intuitive, mobile-friendly user experience that's tailored to support a mobile workforce.
Utilize cloud technology to extend the reach of your CRM system, improve flexibility, and reduce operating costs.
Put your CRM system to work managing repetitive tasks and free your team up to focus on their highest value work.
Building on Microsoft Dynamics 365
Customer Insights
With Dynamics 365 Customer Insights, we can help you unlock deep customer understanding through advanced analytics, empowering you to personlize experiences and make data-driven decisions.
Sales Automation
Dynamics 365 Sales enhances sales performance by providing advanced AI-based tools for customer management, sales automation, and insightful analytics to drive effective strategies and close deals faster.
Marketing
Dynamics 365 Marketing enables targeted, effective campaigns and customer journeys through automation, insights, and seamless integration with sales and customer demographic data.
Customer Service
Dynamics 365 Customer Service streamlines support operations, delivering efficient case management, personalized service, and insights to enhance customer satisfaction and loyalty.
Field Service
Dynamics 365 Field Service optimizes on-site service delivery through advanced scheduling, real-time mobility solutions, and predictive maintenance, improving efficiency and customer satisfaction.
Project Operations
Dynamics 365 Project Operations integrates the project management capabilities of Project Online with resource optimization, and financials, providing visibility and control to deliver projects on time and within budget.
Our Delivery Approach
Step 1 Design
Our team of business analysts, solution architects, and designers conduct process analysis workshops to collect system requirements. Then, the team constructs a comprehensive project plan to build/renovate your CRM system.
Step 2 Implement
Our project implementation team leads the charge to install, configure, and customize your CRM system. In parallel, our change management team designs and executes a detailed cutover plan that ensures a smooth handoff to the business.
Step 3 Support
Once your new CRM system is up and running, we provide continued support to ensure uninterrupted business value. Our unique approach results in dependable solutions that can grow with your business and reduce your TCO.
Next-Level CRM Solutions
UX Modernization
Simplify and refresh user experiences to streamline processes and reduce training costs.
Customer Insights
Unify and make sense of customer data to provide personalized experiences.
Omnichannel Access
Seamlessly connect with customers across phone, email, text and chat.
Mobile Workforce
Empower frontline workers with the tools and knowledge needed to succeed.
TestimonialsWhat Our Clients Are Saying
We were looking for a partner, not just a developer body shop. Bowdark truly listened to our needs, brought a team with the right mix of technical skills, and stayed flexible as requirements matured. They always looked out for our best interest and produced solutions that fit our work practices.
Ken Wolfe, Vinson Process Controls
Working with Bowdark is always a seamless, easy experience. The team has been extremely professional, reliable and thorough in every aspect of the projects with Devon. Their knowledge and skill level is exceptional and they stay on the cutting edge of technology. I would highly recommend Bowdark as a partner on any project!
Becky Biggs, Devon Energy
We engaged Bowdark to help us get started with SAP Fiori Cloud. Their expertise helped us stand up SAP Fiori Cloud very quickly as they delivered an excellent suite of apps to streamline our indirect procurement processes. ... I would highly recommend them as a valued partner.
Jeffrey Dolph, Lawson Products
Typically, you must choose from two of the following from any contractor: responsiveness, competence, and fair pricing. Bowdark excels in all three areas.
Bill Benton, GAINSystems
Related Media
Modernizing Customer Service Experiences Without Breaking the Bank
This post shows how companies can modernize customer service with Microsoft Dynamics 365 Contact Center, using AI to improve customer experiences without costly system overhauls.
Better Together: Dynamics 365 CRM & SAP
This week, we concluded our 6-part blog series on Dynamics 365 CRM & SAP. As we draw this series to a close, we wanted to provide an overview of the series and highlight some of the key take-aways.
Better Together: Dynamics 365 CRM & SAP — Part 6
In my previous blog post, we took a tour through Dynamics 365 Field Service and showed how it could be used to extend the reach of SAP for frontline workers executing work orders out in the field. Today, we’ll wrap up our Dynamics 365 and SAP series by looking at Dynamics 365 Project Operations.
Make a Difference for Your Business
Let’s build something great together. We can help guide you through the process of reaching your business goals from start to finish. Got a question, an idea, or just want to chat? Drop us a message—our experts are standing by with coffee in hand, ready to turn your vision into reality.
